Frequently Asked Questions

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Our Memberships

What sort of memberships does Goodlife offer?

We offer a wide range of affordable and flexible memberships - including 24.7 access and child minding at selected clubs, unlimited classes and quarterly coaching sessions with a Fitness Professional. 

Active Plus: Our most popular 12 month membership option packed with added-value including a free guest pass for use every Friday to Sunday during staffed hours, 20% off fitness programs, free suspension and transfer and a complimentary health consultation and fitness program. 
Active Flexi: Enjoy the freedom of our month-to-month membership and access all 75 Goodlife locations or just one. 
Active Advantage: Stay and save with our 18 month membership and access a home club of your choice. 
Active Home: Get started at Goodlife for 12 months at a home club close to work or home. 

How much does it cost for a Goodlife membership?

Memberships start from just $15.95 per week and vary depending on membership type and location. 

How much is the admin fee?

Our admin fee is $99 for all clubs. This covers the cost of setting up the membership and direct debit with our third-party billing provider. 

How old do I have to be to join Goodlife?

Children aged 13-14 may become Goodlife members and have restricted access to club facilities only while they are supervised by a personal trainer or a parent or legal guardian at all times. Children 15 years or older can join as a member (with authorisation of parent or guardian) but may have restricted access to some facilities and services without supervision.

Does my membership give me access to all Goodlife gyms?

Our Active Plus and Active Flexi (all clubs) memberships allow access to any Goodlife gym, while our Active Advantage, Active Home and Active Flexi (home) memberships permit access one club. 

Home club members may access another Goodlife club for $20 per visit or upgrade to an all clubs membership for a small weekly fee. 

How do I cancel my membership?

You will need to contact your home club – either in person or over the phone – and they will be able to begin the process of cancelling your membership.

Who should I speak to if I have a question about my membership?

You will need to contact the club you signed up at either in person, using the ‘Send Enquiry’ button on our website or by phoning the team directly. Alternatively, call 1300 393 733 and enter the postcode of your home club to be connected directly.

Can I put my membership on hold?

Suspensions are available for a minimum period of 2 weeks and a maximum of 4 weeks per year. A suspension form must be completed in person at the club at least 10 days before the period requested and cannot be backdated. A fee of $5 per week applies to suspend your membership. Active Plus members are entitled to 1 complimentary suspension per year.

I’m not a member. Can I still visit my nearest Goodlife location on a casual basis? 

Absolutely! Even if you’re not a member you can still train at any Goodlife location during staffed hours for just $20 per visit. 

Can I transfer my membership to a friend? 

Yes. Depending on your membership type you may transfer your membership to a family member or friend. Active Plus members can transfer their membership for free, while all transfers will incur a $65 fee. 

Our Clubs

Where is my nearest Goodlife location?

We have 75 gym across South Australia, Queensland, Victoria, Western Australia and New South Wales. To find your nearest location click on the ‘Clubs’ link at the top of the page or the button below and enter your postcode. 

Does Goodlife offer free guest passes for my friends and family?

If you know someone who is interested in joining Goodlife, you are welcome to bring them with you for a complimentary visit. You can also send them a free 5 day trial by filing out their details below.  

There are no Goodlife gyms near me. Will you be opening one soon?

We are always looking to expand Goodlife into new locations and we encourage you to email us with your suggestions. Make sure to check our website and Facebook page for regular updates on new club openings. You never know when a Goodlife club might open near you!

How do I provide feedback about my club experience?

We welcome constructive feedback about our products and services. We would love to hear from you and the best way to get in touch is by emailing us below. 

Are Goodlife staff trained in first aid?

It’s important to know that when you train at Goodlife during staffed hours, there will always be someone standing by who is fully certified in First Aid, giving you peace of mind and the confidence that we’ve got your back.

In addition to this, every 24.7 club has an Emergency Information Station installed, which includes easy-to-follow instructions in the case of an emergency, a fully-stocked first aid kit and an Automated External Defibrillator (AED). 

Our Facilities

Does Goodlife offer child minding or creche facilities? 

Got a mini-me in tow? No problem! We offer nurturing and enriching child minding facilities in selected gyms to keep the kids entertained while you keep working on your fitness. To find out if your nearest Goodlife location offers child minding click the ‘Clubs’ link at the top of the page or the button below and enter your postcode. 

How much child minding at Goodlife cost? 

Our child minding facilities operate on a gold coin donation or small fee basis. Contact your local club directly for more details.

Can I use the creche if I am trialling a club on a free pass?

We know convenience is key so you can even bring the kids and take advantage of our child minding facilities on site while you’re making the most of your free trial. Touch base with your local club directly to make arrangements. 

Which Goodlife clubs have swimming pools? 

As a full-service gym, Goodlife also boasts swimming pools - indoor, outdoor and solar-heated - in a number of locations. Services to make it easier for our members to balance work, life and family. To find out if your nearest Goodlife location offers child minding click the ‘Clubs’ link at the top of the page or the button below and enter your postcode. 

Which Goodlife clubs have saunas or steam rooms? 

Revitalise those weary muscles and sweat out all the toxins with a sauna or steam room session in many of our Goodlife gyms. Find out if your local club offers sauna or steam room facilities by clicking the ‘Clubs’ link at the top of the page or the button below and entering your postcode. 

When is my club getting upgraded?

We are committed to constantly upgrading our clubs in order to keep up with fitness trends and meet the needs of our members. We spend millions of dollars every year renovating and refurbishing a number of our facilities and equipment, and our members will always be the first to know if their club is receiving upgrades - so make sure you keep an eye on your inbox and our Facebook page to stay in the loop. 

24.7 Access

How many Goodlife clubs have 24.7 (or 24-7?) access?

Over 75% of Goodlife locations now offer 24.7 access, with even more clubs planned in the near future.

Do I have to purchase a 24.7 Active Pass if I’m a member of a 24.7 club?

Our 24.7 Active Pass is an optional purchase and you can still train during staffed hours without it. However, if you would like to train around the clock, visit the club on weekends and public holidays and attend classes outside of staffed hours, we would encourage you to pick up a pass for a once-off fee of just $19. 

What are my club’s staffed hours?

Normal: To find out what your 24.7 club’s staffed hours are, simply click the ‘Clubs’ link at the top of the page or the button below and enter your postcode. 

What happens if I lose my 24.7 Active Pass?

If you misplace your 24.7 Active Pass we would recommend contacting your club immediately to organise a replacement. This will incur a cost of $39.

Our Programs

Does Goodlife offer any weight loss programs to members?

We offer a range of weight loss, lifestyle and functional training programs to our members for a once-off entry fee including the Goodlife 12 and 8 Week Challenges, Goodlife Games, as well as 1-on-1 and small group training sessions with our Fitness Professionals. 

When does the Goodlife 12 Week Challenge run?

Our 12 Week Challenge kicks off every February. It’s a great way to get into health and fitness for the year ahead and make some friends within the Goodlife community. 

When does the Goodlife 8 Week Challenge run?

The Goodlife 8 Week Challenge - based on our original 12 Week Challenge program - commences in September/October each year.

What’s the difference between the Fitter Faster Stronger category of the 12 and 8 Week Challenges and Goodlife Games?

They are similar in that they both based on functional training. Goodlife Games runs for 4 weeks and involves partners teaming up to compete against the best of the best from each club. Fitter Faster Stronger is a category of our 8 and 12 Week Challenges and focuses more on individuals competing against each other over a longer period of time, with the added benefit of weekly meal plans and recipes. 

Our Classes

How can I check my local club class timetable?

Get your group fitness classes organised for the week by clicking the ‘Timetable’ link at the top of the page or the button below and filter by your preferred club(s), class or duration. You can even add your favourite classes to your account so that they are always in your calendar.

Need to access class timetables on the go? Download the Goodlife App and never miss a class again. You can even add classes directly to your calendar and receive reminder alerts!

Do I need to do anything to prepare for my first class?

Like any good workout, preparation is key. 
  • Bring a towel and a water bottle 
  • Arrive early 10-15 minutes early and check in at reception (or collect class token)
  • Say hello to your instructor and let them know about any medical conditions or injuries
  • Set up your station with all the required equipment. Need a hand? Just ask!
  • Most importantly, have fun!

Do I need to bring my own yoga mat for my Pilates or Yoga class? 

All clubs provide mats for our MIND BODY classes, including Yoga and Pilates, but you are more than welcome to bring your own.

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